“Flipkart India Private Limited” recruiting for “Team Leaders” position_December 2014

Company Name

Flipkart India Private Limited

 

Job Role

Team Leaders (Customer Service) Non-Voice

Job Location

Bangalore, India

Walk-in Date: 16th to 19th December 2014, 11 AM to 3 

PM 

Experience

4-7 Years

 Read More...

Education: Degree

Description Primary Role:  As Team Lead for CS Email & Chat process, you will lead a team of 20 consultants; continuously striving to improve the experience and satisfaction of customers ensuring we deliver an outstanding customer service experience, and build a team of subject matter experts.  Primary Responsibilities: Support and development of agents through mentoring, coaching and regular performance reviews; foster team spirit and driving high employee morale through effective leadership and change management. Ensure team meets key operational targets and metrics including Quality, Customer Care Satisfaction targets, as well as business-defined goals.  Identify opportunities to improve customer care tools and systems and work with product/business management to prioritize fixes where required. Deliver regular, effective reporting to Management and Business units. Essential Skills: A Bachelor's degree in a relevant discipline is a must.  Total of 5-7 years of work experience, with 1-2 years as a supervisor managing employees in a high-volume, multi-channel contact center Attrition handling, performance management, attendance management, CSAT Strong on contact center metrics (AHT, TAT, shrinkage, RAG analysis etc.) Strong analytical, problem solving and operational skills in a production-oriented work environment. Team Lead experience of 1.5 to 2 years on papers is mandatory. Candidate should be strong in metrics calculations and formulas for attrition, attendance, shrinkage (absenteeism), AHT, TAT, performance management etc., Excellent Communication in English is required Flexibility to work on rotational shifts (Monthly rotations) (7AM to 4 PM and 4PM to 1AM) Cab facilities will be provided (Paid facility) Compensation offered (4.2 to 5+ LPA) based on candidate credibility How to Apply: If your profile matches with the above open position, We would like to talk with you for next process. Please contact us with the below link. Do walk-in to the below mentioned address from 11 AM to 3 PM (16th to 19th December 2014). Do inform the receptionist on the 7th floor. Please carry a copy of your updated resume. Venue Details: OMTP / Ozone Manae Tech Park: Flipkart India Private Limited, Ozone Manay Tech Park, No: 56/9, 7th & 8th Floor, Hosur Main Road, Bengaluru Pincode: 560 068 Landmark : Opposite to Toyota Showroom Below Electronics City Flyover (From SilkBoard towards Electronics City) For any Clarification Email to: Click Here

About Company: Considering the scale of our operations at Flipkart, the opportunities we have and the magnitude of our impact on the lives of our customers, the only way to we can describe everyday here is...Awesome!

Job Posted by: Flipkart India Private Limited Company Website: http://www.flipkart.com/