Fresher Walkin drive at HCL Technologies_December-2014

Company Name

HCL Technologies

Job Role

Fresher-Trainee 

Job Location

Chennai, India

Experience

Fresher
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Education: 2013/2014 B.tech/BE/ (Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc

Description 2013/2014 B.tech/BE/ (Branches - EEE, CS, IT, ECE, E&I)/BCA/BSc 50% throughout in academics No standing arrears Willing to relocate anywhere in India/Abroad Willing to sign the Service Agreement as applicable Willing to work in 24*7 environment Date of Interview- 22nd December 2014, Monday Job Roles : Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic network connectivity problems within SLA (If any) Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact Administer and provide User account provisioning & activities Assign work orders / incidents to appropriate support teams and follow up until closure. Route problems to internal 2nd and 3rd level IT support staff Escalate complex problem to appropriate support specialists Routine maintenance updates with other IT staff and business units Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users Identify, evaluate and prioritize customer problems and escalations Participate in on-going training and departmental development Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support How to Apply: If your profile matches with the above open position, We would like to talk with you for next process. Please contact us with the below link. Date of Interview- 22nd December 2014, Monday VenueDetails: Tagore Engineering College, State Highway 121, Rathinamangalam, Tamil Nadu 600048 For More Information: Click Here

About Company: HCL is a business enterprise with presence in the fields of technology and healthcare. Founded in 1976 as one of India's original IT garage startups, the HCL enterprise currently comprises three companies in India - HCL Technologies, HCL Infosystems and HCL Healthcare with annual revenues of US$ 6.5 billion and over 100,000 professionals from diverse nationalities operating across 31 countries including over 500 points of presence in India. In the technology space, HCL's offerings span a wide range of software and hardware services and solutions including R&D, Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, IT Hardware, Systems Integration, Distribution of Technology and Telecom Products. A new entrant in Healthcare, HCL aims to provide innovative medical services, products and training to meet the growing demand for quality Healthcare in India.

Job Posted by: HCL Technologies Company Website: https://www.hcl.com/