The
terms “quality assurance” and “quality control” are often used interchangeably
to refer to ways of ensuring the quality of a service or product. The terms,
however, have different meanings.
Assurance: The act of giving
confidence, the state of being certain or the act of making certain.
Quality Assurance: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.
Quality Assurance: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.
Control: An evaluation to
indicate needed corrective responses; the act of guiding a process in which
variability is attributable to a constant system of chance causes.